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Strategic Priority: Organizational Excellence
Goal
Develop and sustain an environment where employees and the organization are equipped and supported to deliver outstanding service to everyone in Washington County.
Objectives
- Regularly evaluate employee compensation and strategically communicate the evaluation process so employees are appropriately and competitively compensated and understand the process behind setting salary and benefits.
- Evaluate and improve recruitment and retention practices to support qualified and high-performing employees and cultivate a vibrant, diverse, and knowledgeable workforce.
- Improve internal communication and augment existing efforts to ensure employees are highly engaged to increase employee satisfaction, retention, and productivity.
- Invest in employee development resources to assist employees in acquiring the knowledge, skills, and tools they need to deliver exceptional service and grow in their careers.
- Leverage employee and departmental collaboration to continuously improve service delivery.
- Modernize and update the county’s technology and communication systems to improve user experience, create efficiencies, enhance data security, and better support county services.
- Embed a DEI lens in county services, programming, policies, and practices to deliver equitable outcomes and foster an inclusive environment.
- Develop organizational capacity, understanding, and policies that support effective community engagement across diverse populations (BIPOC, seniors, people with disabilities, etc.).
- Establish communication policies and strategies to better reach diverse populations (BIPOC, seniors, people with disabilities, non-native English speakers, etc.).
- Support and enhance strategies to support employee mental health and well-being.
Performance Measures
Performance measures for each objective are described in more detail below.
Regularly evaluate employee compensation and strategically communicate the evaluation process so employees are appropriately and competitively compensated and understand the process behind setting salary and benefits.
Performance Measures
- Regularly review approved regional market surveys for salary and competitiveness.
- Regularly review county benefit packages for competitiveness.
- Create and distribute a yearly total compensation statement augmented by a WashNet article to employees.
- Improve the Employee Engagement Survey pay and benefits score by 5% in 2026.
Evaluate and improve recruitment and retention practices to support qualified and high-performing employees and cultivate a vibrant, diverse, and knowledgeable workforce.
Performance Measures
- Reduction of annual turnover to seven county average or less.
- Annual reduction in turnover of underrepresented employees.
- Annual reduction in turnover of employees with less than two years of county service.
- Track total number of ERG participants.
- Track percentage of under represented population in workforce as compared to county demographics (End of year workforce data (disability, gender, black, indigenous, and people of color (BIPOC)) – Track Employees and Leadership/Supervisors.
- Track and regularly report on BIPOC demographic data with respect to those hired versus who applied.
Improve internal communication and augment existing efforts to ensure employees are highly engaged to increase employee satisfaction, retention, and productivity.
Performance Measures
- Maintain Employee Engagement Survey (EES) participation above 80%.
- Maintain EES Engagement Index above 70%.
- Increase EES Communication score by 3% in 2026.
- Improve EES score on countywide focus areas by 5% in 2026.
- Develop action plan to address EES focus areas in 2026.
- Identify employee-focused improvements to implement annually.
- Increase BIPOC employees EES Engagement Index score by 5% in 2026.
Invest in employee development resources to assist employees in acquiring the knowledge, skills, and tools they need to deliver exceptional service and grow in their careers.
Performance Measures
- Track total number of employees who participate in employee Tuition Reimbursement program.
- Annually increase percentage of county supervisors who have completed the Supervisor Academy.
- Identify additional internal professional development opportunities by 2025.
- Annually increase percentage of employees who have participated in DEI Foundational Training.
Leverage employee and departmental collaboration to continuously improve service delivery.
Performance Measures
- Improve “Teamwork between departments” metric in EES by 2% in 2026.
- Every department completes a Department Strategic or Operational Plan by 2026.
- Increased completion rate and timeliness of employee Performance Evaluations.
- Track number of interdepartmental teams and workgroups.
- Review and update organizational policies using DEI Framework by 2025.
- Complete 2050 Comprehensive Plan by 2028.
- Complete countywide continuous improvement plan by 2026.
Modernize and update the county’s technology and communication systems to improve user experience, create efficiencies, enhance data security, and better support county services.
Performance Measures
- Improve Evaluation Entry System rate of satisfaction with tools and technology by 5% in 2026.
- Achieve Center for Internet Security (CIS) level 1 by December 2024 and level 2 by December 2025.
- Integrate Power Business Intelligence into employee analytics by 2026.
- Track annual percentage of employee participation in security training.
- Migrate website domain to .gov in 2024.
- Transition to SharePoint Online by December 2024.
- Implementation of phone system by December 2024.
- Implementation of secure printing solution by December 2025.
- Track number of ways that residents can access services online.
- Complete evaluation of current website in 2024.
Embed a DEI lens in county services, programming, policies, and practices to deliver equitable outcomes and foster an inclusive environment.
Performance Measures
- Develop countywide guidance on the use of Equity Toolkits in service delivery by 2026.
- Develop training for the Equity Toolkit by 2025.
- Track usage of DEI framework to inform policy and process changes.
- Track total number of participants in ERGs and ERG activities.
- Track percentage of employee participation in DEI training.
- Improve EES DEI measures overall or by community by 5% in 2026.
Develop organizational capacity, understanding, and policies that support effective community engagement across diverse populations (BIPOC, seniors, people with disabilities, etc.)
Performance Measures
- Review existing policies around community engagement or external communication by 2025.
- Develop baseline countywide understanding and guidance on the community engagement by 2025.
- Board consideration of policy to compensate community members with lived experience for time and insight shared during engagement efforts by 2026.
- Increase satisfaction with community “informing” and “listening” measures as measured through biennial Resident Survey.
- Investigate opportunities for additional citizen advisory committees around key county initiatives.
Establish communication policies and strategies to better reach diverse populations (BIPOC, seniors, people with disabilities, non-native English speakers, etc.).
Performance Measures
- Develop policy for translating county communications into non-English languages based on best practices/ county demographics by 2025.
- Track percentage of identified documents translated by 2026.
- Track people served annually by department with interpreter/translator county wide contracts.
- Launch a county branding and marketing initiative including slogan development by year-end 2025.
Support and enhance strategies to support employee mental health and well-being.
Performance Measures
- Track participation levels in Employee Assistance Programs (EAP) (both Elevate and Sandcreek).
- Increase annual participation in Employee Wellness programs.
- Improve EES score regarding work/home balance by 5% in 2026.
- Conduct demographic evaluation of EAP and wellness programs by 2026.